After you order
We will email you a tracking number within one business day after your order is dispatched. Be sure to look out for this email, so you can track the progress of your order.
We CANNOT ship to PO BOXES. All packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number. We will not leave packages unattended in your letterbox or at your front door. We are unable to re-direct orders once they have been dispatched, so be sure to check all details are entered correctly in the checkout.
Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (be sure to look out for our dispatch email). Watermark Swimwear DOES NOT hold responsibility for damaged, lost or stolen packages.
Please take note
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these maybe necessary to release your order from customs on arrival. Watermark Swimwear WILL NOT be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.
Please allow up to 4 business days for all items purchased through a sale to be packaged and shipped.